Management

Build a customer experience strategy that strengthens loyalty, relationships, and organizational performance. In this fully online, self-paced certificate program, participants learn to assess customer experience maturity, map the customer journey, use data to improve decisions, encourage customer-focused innovation, build a customer-first culture, and lead organizational change. Participants finish with a personalized Strategic CX Organizational Plan and professional CX portfolio.

Successful managers know the importance of building strong relationships with their team members. This certificate equips both new and experienced managers with the skills and resources necessary to foster strong connections, lead change, and resolve potential conflicts. Whether operating in an in-person office environment or a remote work setting, managers will learn practical ways to better coach and motivate their teams. Through interactive exercises, videos, self-assessments, and case studies, the self-paced courses included in this certificate provide opportunities to practice and apply key management skills.

The 100% online, self-paced certificate program introduces learners to key current management issues for nonprofit organizations.