Director, Finance and Business Development, St. Louis Children’s Hospital

Dissertation Title

The impact of cultural competency on patient experience of care

Dissertation Abstract

The impact of hospitals' cultural competency on inpatient experience of care will be examined. Enhanced patient experience of care may alter an individual's willingness to use health services, thereby increasing access and decreasing health disparities. As a result, to the extent that cultural competency influences patient experience of care, the integration of cultural competency into healthcare organizations has emerged as a critical issue for researchers, industry leaders, and policymakers. Findings from this study will inform policies, practices, and processes across the broad spectrum of healthcare industry stakeholders.