Eleven providers in the University of Alabama at Birmingham Department of Neurosurgery have achieved an impressive milestone, receiving a Medallia Combined My Score greater than 99% for the past 12 months, ending in May 2024.
This accomplishment highlights their dedication to delivering high-quality patient care and ensuring exceptional patient satisfaction.
Medallia, an enterprise experience management platform, equips healthcare clinicians with technology designed to enhance patient engagement and foster stronger provider-patient relationships.
The Medallia scoring system serves as a vital measure of patient satisfaction, calculated on an index that gauges patients' experiences and willingness to recommend their provider to others. This score acts as a proxy for assessing overall satisfaction with a provider’s service and the patient’s loyalty to the institution. Achieving a Medallia Combined My Score greater than 99% is a significant indicator of the positive impact these neurosurgery providers have on their patients.
Congratulations to the following providers in the Department of Neurosurgery:
- Amy Christensen, PA
- Meg Crew, CRNP
- Daryl Flanagan, PA
- Julie Hallmark, PA
- Meredith Hoke, CRNP
- Jesse Jones, M.D.
- Danielle McDavid, CRNP
- Allie McDuff, CRNP
- Paula McKenzie, CRNP
- Alice Mintsin, CRNP
- Kelsey Tucker, PA
The recognition of these 11 providers serves as a testament to the effectiveness of using patient feedback to drive improvements in healthcare services.
By focusing on enhancing patient interactions and experiences, the Department of Neurosurgery continues to set a high standard for healthcare services. This accomplishment not only underscores the importance of patient satisfaction, but also reinforces the department’s commitment to excellence in patient care.